The Call Center Handbook 4 Ed: The Complete Guide to Starting, Running, and Improving Your Customer Contact Center

CRC Press

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The Call Center Handbook 4 Ed: The Complete Guide to Starting, Running, and Improving Your Customer Contact Center
UPC:
9781578200702
Binding:
Paperback
Publication Date:
4/9/2001
Author:
Keith Dawson
Language:
english
Edition:
5
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Product Overview

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running and improving