Product Overview
You re about to become a library supervisor! In addition to excitement you may also feel some uncertainty. Mentor, creator, monitor, and negotiator are some of the roles a supervisor must play, and wearing that many hats is a challenge that requires discipline and organization (and a healthy sense of humor). This newly updated and revised edition of a classic text will give you the grounding to supervise, manage, and lead with confidence. A perfect handbook for those just moving into a supervisory position, and a welcome refresher for current managers, this resource focuses on daily, real-world issues, offering
- discussion of how to foster a positive work environment by determining the character of your organization;
- dozens of sample interview questions suitable for different contexts, and other pointers on the hiring process;
- advice on supervising all different kinds of employees, from those with structural personalities to creative types;
- tactics for leading productive and focused staff meetings;
- guidance on how to develop shared accountability, overcoming the decision dilemma so common in group settings, and other strategies for building successful teams;
- easy to follow tips for making email a genuine productivity tool;
- methods for meeting deadlines through backward planning;
- 11 steps for developing a clear and balanced performance appraisal;
- techniques for actively addressing complaints; and
- examples of non-monetary staff rewards such as flexible scheduling, job enrichment, and celebrations.
Guiding supervisors through the intricate process of managing others, this to-the-point handbook addresses the fundamental issues facing those taking on this position.
