Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications

Brand: Amer Society for Quality

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$13.20 - $54.06
UPC:
9780527762933
Binding:
Paperback
Note:
Used books may not include companion materials/CD/Code etc, items in good condition.We ship orders daily and Customer Service is our top priority!
Publication Date:
11/1/2001
Author:
Raymond G. Carey;Robert C. Lloyd
Language:
english
Edition:
1st
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Product Overview

This ground-breaking book addresses the critical, growing need among healthcare administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates the voice of the customer as a key element driving the improvement processes and outcomes.