Product Overview
Can you imagine losing a customer worth $2 million over 60? It happened! According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a ''transaction.'' The next day, the frustrated customer closed his account - a little more than $2,000,000. Management Mess-Ups examines mistakes managers commit daily that stifle productivity, squelch opportunity and generally irritate employees - mistakes not big enough to grab headlines, but significant enough to undermine the efficiency and success of their departments and organizations. By reading about the management mess-ups of others, you can avoid these common stumbling blocks to success and become a manager with a true winning edge.
