Outrageous!: Unforgettable Service...Guilt-Free Selling

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$8.27 - $23.35
UPC:
9780814479865
Maximum Purchase:
3 units
Binding:
Paperback
Publication Date:
1998-06-11
Author:
T. Scott Gross
Language:
english

Product Overview

Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.

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